Pet-Way.eu

Legal notices

TERMS AND CONDITIONS

The website www.pet-way.eu is owned by PET WAY SLLC for services and sales, based in Sirač. These terms apply to all visitors and and customers of the website www.pet-way.eu. Conditions of Use are determined for the process of ordering, payment, delivery and product complaints. The website www.pet-way.eu reserves the right to change terms and conditions without a notice. Any time you visit www.pet-way.eu it is considered that the visitor agrees with the Terms of Use.

 

If you disagree, please stop using this web site or send your suggestions by e-mail at sales@pet-way.eu

Services: retail sale thtough web shop using post services

SLLC StjepanaRadića 24, 43541 SIRAČ, OIB: 47861479969

Representative:  Valentina Matijašević, OIB:21327325916

Buying products, registration and safety

The buyer is a person who orders a product from www.pet-way.eu . The buyer is a person that must be 18 years or older. The buyer is responsible for the accuracy and completeness of information when purchasing. PET WAY SLLC for services and sales is not liable for damages resulted from entering other people’s personal data. Please note that it is strictly forbidden to use and enter other people’s personal data and therefore we have the right to disclose the information to local and international relevant departments if necessary or if we receive a court request for that data. The website www.pet-way.eu undertakes to keep the data of its visitors and customers personal and to not share that data publicly or make it available to other people. Data obtained through the registration form can be used to keep you periodically informed about the news in our business and other services of the company. (PET WAY SLLC for services and sales, is not responsible for comments and content that visitors post on the page www.pet-way.eu). Visitors of www.pet-way.eu are using the webiste at their own risk and are responsible for the personal data that can be seen on the website  www.pet-way.eu). PET WAY SLLC for services and sales can not be held liable for any damages caused by wrongly interpreted information by site visitors. PET WAY SLLC for services and sales has the right to terminate the contract with any customer / visitor at any time if it is estimated that the company could get harmed or damaged by them in any way.

The sales process

By accepting the general conditions of use you confirm that you agree with the sales process. The sales contracting process becomes valid after shipment delivery. The complaint is recognized in accordance with the Consumer Protection Act Art. 43, 44, 45, 46, 47, 48 and 49. Termination of contracts is governed by Article 45 of the Law of consumer protection, except in situations where a consumer has no right to terminate the agreement under the Article 49 of the consumer protection. All complaints can be sent to the address of  PET WAY SLLC, Stjepana Radića 24, 43541 Sirač or by e-mail to sales@pet-way.eu

Wrong orders can’t be changed unless it is a proper order and the item is unused which is ruled on by the responsible for returns at PET WAY SLLC for services and sales za trgovinu. The customer can replace the items for another product.

If an item is delivered my mistake, the buyer is obliged to return that product undamaged and unused in its original packaging within seven days and PET WAY SLLC for services and sales, commits to resend to the customer the product which was originally supposed to be shipped or a replacement product at the same price and component feature.

PET WAY SLLC for services and sales allows customers to submit complaints by mail or electronic mail and undertakes to reply within 15 days from when the complaint was received.

Possible disputes between the dealer and the customer will try to be resolved by peaceful means and by agreement, otherwise, by the Court in Bjelovar.

 

PRICE

PET WAY SLLC is obligated to emphasize the amount of retail prices in accordance with Article 7 of the Consumer Protection Act (NN 41/14) in a clear, visible and legible manner.

The prices highlighted on the site next to each product are valid for all forms of payment and expressed already inclusive of VAT.

All prices are in the national currency, Croatian kuna (KN), including VAT.

 

RETURNS AND REFUNDS 

 

In case of complaints, damage during shipping, errors during data transmission or some other defect, please contact us within three working days after receiving the shipment. If an item is delivered my mistake, the buyer is obliged to return that product undamaged and unused in its original packaging within seven days and PET WAY SLLC for services and sales , commits to resend to the customer the product which was originally supposed to be shipped or a replacement product at the same price and component feature.

Refer the complaint by e-mail to sales@pet-way.eu, written within the legal deadline of 14 days.

 

Complaints are legitimate if:

– items are not delivered as instructed in the order

– items are damaged during delivery

The buyer is responsible for checking the validity of the order and comparing the received items with the receipt. In case something is missing, the buyer should immediately notify  PET WAY SLLC for services and sales because late claims will not be taken into consideration.

If you identify within the first use od the product, a malfunction, please contact us so we can as soon as possible complete te replacement of the correct product.

All complaints will be resolved in consultation with the client or the consignee.

A contract can be unilaterally terminated within 14 days without stating a reason.

If you unilaterally terminate this contract, we will refund the money we have received from you. Refunds will be made in the same way that you made the payment. In case you want the refund in another way the amount paid does not bear any costs in relation to the refund.

 

Refunds can be executed only after the items have been returned to us or after you provide evidence showing that you have sent back the merchandise. The cost of returning the items for the first time and sending replacement items will be entirely borned by PET WAY SLLC for services and sales. You are responsible for any impairment of the items as a result of handling the items other than what was necessary to determine the nature, characteristics and functionality of the items.

Written complaint from the consumer

In accordance with Art. 10th century. 1st to 3rd Consumer Protection Act (NN 41/14).

We inform consumers that a written complaint which expresses their dissatisfaction with respect to the purchased product or service provided can be submitted in our store or delivered by mail to the following address:

Pet Way SLLC, Stjepana Radića 24, 43541 Sirač, or sent via e-mail at: sales@pet-way.eu

 

In accordance with Art. 10 para. 5 of the Law on Consumer Protection (NN 41/14), on your written complaint manifest we will reply in writing within 15 days of receipt of your complaint.

 

In a written complaint, please write your name and address that will be used for replies.

 

Delivery of dogs

For the safety of our partner Breeders, we do not publish names, location, information about the owners of the breed. Also dogs trophies won at national and international competitions and other personal information are not made public due to the increased theft of dogs in the EU with the aim of introducing purebreds in dog fighting and exporting them to the third countries.

All our partners are recognized breeders with the FCI.

 

Delivery of dogs is available by ZOO taxi mobile licensed pet transporter.

The price of delivery in Croatia to 250 km is 500 kn. All km’s above are calculated with 3.50 kn per kilometer + toll in both directions.

Transport rate for out of the country transport increases by 10%.

 

 

 

Pet Way Communication with customers

By registering you agree that Pet Way SLLC can contact you for the purpose of promoting services and products via e-mail an inform you about the changes or adding contents to pages, discounts, promotions, products or changes in the way the services are provided. The user can at any time withdraw the said approval.